In principle, our offers can be booked online worldwide.

Travel documents for package tours are only delivered to addresses in the following countries: Austria, Belgium, Czech Republic, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Poland, Switzerland and the United Kingdom.

With the exception of Austria and Switzerland, payments from the above-mentioned foreign countries for package tours are generally only possible by credit card.

With regard to the Consumer Dispute Resolution Act, the intermediary points out that the intermediary does not participate in a voluntary consumer dispute resolution. If consumer dispute resolution would become obligatory for the agent after the printing of these terms and conditions for the mediation of travel services, the agent shall inform the consumers about this in an appropriate form.

The agent refers to the European online dispute resolution platform http://ec.europa.eu/consumers/odr for all contracts on package tours concluded in electronic legal transactions.

Compliance means the adherence to legal provisions and corporate standards of conduct. Compliance regulations aim to protect employees and the companyfrom harm. They form the foundation for our daily actions and apply to all employees including managers and directors.

Our employees are continually informed about our compliance regulations and receive personal advice upon request. Information from employees or external parties about potential misconduct, possible violations of law or offences such as corruption, are examined with great care and treated confidentially.
The compliance team of the DERTOUR Group can be reached via email here.

Our principles of conduct are characterised by integrity and loyalty: We adhere to laws and statutes, engage in fair competition and are a reliable partner for our customers and business partners. As the tourism division of the REWE Group, we are guided by the Group’s standards of conduct. These are set out in the REWE Group code of conduct, and are equally binding for the DERTOUR Group. The code of conduct contains principles for our behaviour in business transactions and when dealing with one another. It provides us with orientation, and is at the same time an obligation for all who work on behalf of REWE Group.

You can find more information on compliance and the REWE Group code of conduct here.

The Hintbox makes it particularly easy to submit compliance notices – anonymously if desired. In addition, the new tool enables smooth, data protection-compliant communication between whistleblowers and the responsible individual compliance departments within REWE Group.

However, people who want to submit compliance notices without using the digital tool can still contact the “ombudsman” of REWE Group.

Go to REWE Group Hintbox

REWE Group has appointed the Munich lawyer Richard Rill as an external ombudsman. Employees, customers and business partners of REWE Group as well as DERTOUR Group can contact him personally and anonymously if they submit compliance information, or seek a neutral contact who is bound to secrecy. The informant can use this service free of charge, and contact is possible in German and English.

Ombudsmann:
Richard Rill
Altheimer Eck 13/II
80331 munich
E-Mail: REWE-Group-Ombudsperson@rae13.de

Our grievance procedure in connection with the German Act on Corporate Due Diligence Obligations in Supply Chains (LkSG) guarantees a trustworthy and at the same time transparent process in dealing with grievances about violations of human rights or environmental obligations. A grievance under the LkSG can be used to report suspicions of possible risks to human or environment rights or violations of due diligence obligation, such as forced labour, child labour, discrimination or the harmful contamination of soil, water and air, as well as detrimental noise and excessive water consumption which are linked to DERTOUR Group, its supply chains or its employees. Grievances can be submitted by employees as well as third parties via the grievance channel by DERTOUR Group (as part of REWE Group) – anonymously, if requested.

Customer complaints, for example about the quality of DERTOUR Group  products and services, are not considered grievances about human rights or environmental risks or due diligence violations. For these complaints, please do not hesitate to contact the customer service departments and hotlines.

We expressly encourage employees and external parties to inform us of any suspicion on human rights or environmental risks or due diligence violations. Whistleblowers must not suffer any occupational disadvantages as a result of submitting grievances. The grievance procedure follows a defined process, which is also set out in the Rules of Procedure. Impartiality is guaranteed at all times; those involved in the procedure are not bound by instructions and are obliged to maintain confidentiality.

Report a human rights or environmental violation

The average monthly number of active recipients of the platform service within the meaning of the Digital Services Act (DSA) is 39.662

Single point of contact for Member States’ authorities, the Commission and the Board in accordance with Art. 11 DSA: behoerdenkontakt.dsa@dertouristik-hotels.com
Communication is possible in German or English.

Users who are affected by decisions of the internal complaint-handling system (pursuant to Art. 20 DSA) have the right to choose a certified out-of-court dispute settlement body to resolve disputes in connection with these decisions. This also applies to complaints that have not been resolved by means of the internal complaint-handling system.

Sentido alpenhotel Kaiserfels, Summer

Wilder Kaiser mountain massif
@anzeletti/GettyImages.com

Sentido Apollo Palace

Achilleion statue on Corfu, Greece
Mauritius Images

Sentido Fido Punta del Mar

Cyclists on the road, Cap de Formentor, Majorca, Spain
@kovop58/shutterstock.com

Sentido Fido Tucan

Bay of Cala d'Or, Majorca, Spain
@Balate Dorin/Shutterstock.com

Spanish tapas
@tbralnina/GettyImages.com

Sentido Garbi Ibiza & Spa

Silhouette of young people riding in catamaran boat
@DisobeyArt/GettyImages.com

Sentido Cactus Resort

Dominican monastery, Bol, Brac island, Croatia.
@Dreamer4787/GettyImages.com

Sentido Mamlouk Palace

Hammam
@Koufax73/PantherMedia.com

Sentido Michelizia Tropea Resort

Church of Santa Maria dell Isola, Tropea, Italy
@Aliaksandr/adobestock.com

Piaggio Ape with Cecola di Tropea, the typical "Tropea onions", Tropea, Italy
@Cristi Popescu/Shutterstock.com

Sentido Orosei Beach

Cala Goloritzé, Baunei, at the southern end of the Gulf of Orosei, Sardinia, Italy.
@Daniele Macis/GettyImages.com

Sentido Paradiso Terme

View from Mount Solaro on the island of Capri, Italy
@neirfy/123RF

Castle Aragonese, Island of Ischia, Italy
@ Balate Dorin/adobestock.com

Sentido Sandy Beach

Kourion, archaeological site near Limassol, Cyprus
@Gatsi/GettyImages.com

Sentido Thassos Imperial

Sunrise from Mount Ipsarion, Thassos Island, Greece.
@Eugeniu Birca/Shutterstock.com

Sentido Trendy Verbena Beach

Temple of Apollo. Ruins in Side, Turkey
@Nikolai Sorokin/Adobestock.com

Sentido Reef Oasis Resort

Scuba-Taucherin Im Roten Meer
@Roshchyn (YAYMicro)/Panthermedia.com

Al-Sahaba Moschee in Sharm El Sheikh
@Repina Valeriya/ Adobestock.com